1. Payment Terms

Subscription fees are payable monthly or annually in advance.

All invoices are due within 30 days of receipt unless otherwise agreed.

2. Accepted Payment Methods

Credit/Debit Card (Visa, MasterCard, Amex).

Bank Transfer.

PayPal or other supported e-wallets.

For enterprise clients invoicing is available on request.

3. Currency

All transactions are processed in GBP.

For international clients, exchange rates may vary, bank fees may apply.

4. Renewals & Auto-Renewal

Subscriptions auto-renew unless cancelled in 14 days before the renewal date.

Renewal notifications are sent via email in advance.

5. Refunds

No refunds for partial use unless specified in SLA.

Refunds are considered for technical failures affecting core functionality, subject to investigation.

6. Billing Disputes

Disputes must be raised within 30 days of billing date.

We will respond within 5-10 business days and aim to resolve promptly.

7. GDPR & Data Privacy

Payment processing involves handling personal and financial data. Make sure:

Your processors (e.g., Stripe, PayPal) are GDPR-compliant.

Data subjects know how their info is stored and for how long (refer to your Privacy Policy).

You have lawful basis (e.g. contractual necessity) for processing payment data.

8. Digital Contracts & E-Signatures

If users agree to T&Cs online, confirm that the acceptance process satisfies local contract law checkboxes or “clickwrap” methods are usually enforceable, but clarity matters.

9. VAT & Tax Compliance

For UK/EU clients: show VAT-inclusive prices and offer proper invoices, if applicable.

For international clients: consider reverse charge rules or varying tax obligations, if applicable

10. Refund Regulations

In the EU/UK, the Consumer Contracts Regulations give users certain rights to cancel digital services within 30 days unless they’ve started using it and accepted waiver terms.